Dallas

The Westin Stonebriar Golf Resort
1549 Legacy Drive, Frisco, Texas
Thursday, May 9, 2024 · 2:30 p.m. CDT

Let´s Transform Together

Twilio Transform Together is our live event series focused on bringing customers, partners and business leaders together to share insights and learn about new ways to build the future of digital engagement.

Our springtime gathering in Dallas will be our first in-person event of 2024. Take advantage of this opportunity to hear from industry leaders and network with your peers as you look to meet big goals in the months ahead.

Schedule

Time
Sessions
2:30 PM

Registration

Welcome to Twilio Transform Dallas – the event where we will explore building incredible brands that set the standard for delivering differentiated customer experiences. On arrival, light resfreshments will be provided.
 
3:00 - 4:00 PM

How Data and AI Fuels The Growth of One of America’s Most Popular Sports

A conversation with Kevin Scott, CIO and CTO at PGA of America

We are in a new era of customer engagement, one powered by real-time data and AI, giving businesses the ability to enhance every customer interaction and unlock the value of every customer. 


What happens when this revolution begins to influence one of America's favorite recreations? How will the game of golf look and feel different when data is brought together in new ways to accelerate golf professionals’ sport, engage fans, and grow the game of golf? 


Join Twilio and special guest, Kevin Scott, CIO and CTO of PGA of America to hear how the game of golf is getting even better fueled by data, innovation, and great customer engagement.


4:00 - 4:45 PM

Breakout Sessions

Discover new ways of approaching and executing on your customer engagement strategies by joining one of our breakout sessions. These valuable discussions will explore: 


Achieving Operational Excellence Through AI-Powered Customer Support 

Optimizing customer support interactions through data and AI is creating a win/win effect– driving cost-efficiency while increasing customer satisfaction. In this breakout, explore best-in-class examples of how companies are driving self-service, AI automation, and personalized human engagement in their interactions with customers. 


Unlocking True Omnichannel Engagement Across the Customer Journey 

There are many factors that influence the experiences customers have when interacting with companies. In this breakout, learn how to meet customers where they are and measure the ROI of your omnichannel efforts — from seamless onboarding and verification, to memorable marketing messages, to effective alerts and notifications.


How AI is critical to 1:1 customer engagement that drives real results 

AI helps marketers adapt in real time to the moment-to-moment realities of their customers. Companies that do this well see significant gains in upsell and cross sell campaign performance and optimized ad spend. Perhaps best of all, marketers can execute these AI-driven campaigns on their own, when they previously required data scientists to assist with complex data modeling. Join us to learn how today’s marketers are using AI to unlock productivity and drive efficient growth powered by customer data with AI at scale.

Please select the breakout you would like to attend during registration.
4:45 - 6:30 PM

Networking Reception

Connect, exchange ideas, and enjoy this valuable networking experience uniting Twilio customers, prospects, and partners! 


Our onsite experts are excited to meet you, discuss and aid in enhancing your customer journeys and optimizing customer communications.


Speakers

  •  Kevin Scott
    Kevin Scott
    CIO and CTO, PGA of America
  •  Kevin Scott

    Kevin Scott

    CIO and CTO, PGA of America
    Kevin J. Scott serves as the Chief Technology Officer and CIO at PGA of America, a role he has held since 2017. In this pivotal position, Kevin has spearheaded digital and technological transformation, focusing on enhancing PGA’s tech, mobile, digital, product, innovation, and ventures. He has been instrumental in launching PGA's first consumer digital products, successfully merging the previously separate IT and Digital organizations into a cohesive, customer-focused, and product-oriented team.

    Kevin is renowned for his expertise in artificial intelligence, using it to innovate new digital experiences and drive revenue, while also streamlining operations, software engineering, and marketing processes. His approach to product development and digital transformation is deeply rooted in a customer-centric philosophy.

    Prior to joining PGA of America, Kevin held key positions at ESPN and Nokia, where he led initiatives in Mobile Products, Innovation, and Advanced Digital Products. At ESPN, he was a driving force behind the development of next-generation streaming, interactive, social, and digital products, employing contemporary product methodologies.

    Beyond his professional endeavors, Kevin actively contributes to the technology and philanthropic communities by serving on the boards of various organizations. His career reflects a commitment to leveraging technology to enhance both the sports industry and broader societal needs.
  •  Kathryn Murphy
    Kathryn Murphy
    SVP Product & Design, Twilio
  •  Kathryn Murphy

    Kathryn Murphy

    SVP Product & Design, Twilio
  •  Bill Higbee
    Bill Higbee
    Senior Product Marketing Manager, Messaging, Twilio
  •  Bill Higbee

    Bill Higbee

    Senior Product Marketing Manager, Messaging, Twilio
  • Philip Borden
    Philip Borden
    Principal Product Marketing Manager, Twilio
  • Philip Borden

    Philip Borden

    Principal Product Marketing Manager, Twilio
    Philip Borden is a Principal Product Marketing Manager at Twilio where he helps businesses re-imagine their customer experience with Twilio Flex. His focus is on helping businesses develop strong relationships with their customers by personalizing interactions and deploying solutions that are tailored to employee needs. Outside of work, you can find Philip enjoying the Colorado outdoors and restaurants with his family and dog Stanley.
The Westin Stonebriar Golf Resort
1549 Legacy Drive, Frisco, Texas
Discover new ways of approaching your customer engagement strategy at Transform Together!

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