Hong Kong

1880 Hong Kong
3/F, Two Taikoo Place, 979 King's Rd, Quarry Bay
Thursday, July 31, 2025 · 9:30 a.m. HKT

Let´s Transform Together

Transform Together is Twilio’s live event roadshow that brings together innovative brands, invaluable partners, Twilio customers and industry leaders. Together, we explore and discuss the latest innovations in customer engagement.

Join us in Hong Kong to hear from industry leaders and network with your peers.

Schedule

Time
Sessions
9:00 - 9:30 AM

Registration

What to expect when you arrive

Energise your morning and set the tone for an inspiring day ahead! Arrive early to mingle with fellow attendees, exchange ideas, and enjoy a freshly brewed cup of coffee to kickstart your day at Transform. 

9:30 - 10:40 AM

The Technology Edge: Building Better Customer Connections at Scale with Data & AI

Luminary Keynote featuring Steve Monaghan, Executive Chairman of Human AI Pte Ltd, and former Chief Innovation Officer of DBS Bank

Smart technology choices, particularly in data and AI, make all the difference in today's customer relationships. The most successful organisations are those that leverage data-driven insights and AI technologies to solve real customer problems and create memorable experiences.

Join us for an intimate fireside chat with Steve Monaghan, Executive Chairman of Human AI Pte Ltd. and former Chief Innovation Officer of DBS Bank, as he shares experiences and insights on how you can meet the demands of tech savvy consumers. Gain firsthand knowledge of the strategies that turn everyday interactions into meaningful connections that drive growth, create differentiation and retain loyalty in a dynamic market place.

11:00 AM - 11:45 AM

Roundtable Discussions

Engage with other senior leaders in attendance for a tailored roundtable discussion exploring one of the following topics:

Turning Customer Data into Action: Insights That Matter

In today's data-driven world, the ability to transform customer data into actionable insights is a game-changer for businesses. In this roundtable you will have the opportunity to discuss the strategies and methodologies necessary to harness customer data effectively. We’ll explore how organisations can standardise data across multiple products to improve adoption and increase usage.



Digital Excellence: Seamless Experiences with Ironclad Security

Customer relationships today are largely defined by digital interactions. Achieving excellence thus requires more than just innovative solutions; it requires a harmonious blend of seamless user experiences and robust security measures. This roundtable is designed to help you navigate the complexities of security in digital transformation.

During registration, select the roundtable you would like to participate in

11:45 AM - 1:00 PM

Networking Lunch

Connect with industry peers, session leaders and Twilio champion users in a relaxed setting. Enjoy an afternoon of continued meaningful conversations and an opportunity to share ideas and insights on the content that has been covered.

Speakers

  •  Steve Monaghan
    Steve Monaghan
    Former Chief Innovation Officer of DBS Bank
  •  Steve Monaghan

    Steve Monaghan

    Former Chief Innovation Officer of DBS Bank
    Steve Monaghan is Executive Chairman of Human AI Pte Ltd, serves on the Bank Board, Strategy, Risk and BRNC committees of Rakbank (UAE’s leading SME Bank), is a board member at Pulse Global, a Limited Partner and investment committee member in True Global Ventures, and a private investor in Deeptech, Healthtech, and Fintech.

    Originally a commercial pilot, Steve has held senior corporate and banking roles in product, marketing, operations, innovation and general management. He has worked for leading corporations and financial institutions including Dell, Compaq, Citigroup, OCBC, Shinsei, DBS Bank, Riyad Bank and AIA. Throughout his career, Steve has specialized in introducing new business models, businesses and products in all major markets in Asia and has filed 6 patents in FinTech.

    Steve was on the start-up team for Dell Computer, introducing Dell’s consumer business to Asia. Later he developed and executed the branded manufacturing and retail model catapulting Compaq to number one in the Indian consumer market. In banking Steve developed and patented the first mobile payments platform for Citigroup, developed a Consumer Finance Division for OCBC and led the retail bank turnaround of Shinsei Bank in Japan growing revenues USD$500M, deposits 25% and improving net income by USD$100M during a nine-month transformation.

    As founding Chief Innovation Officer for DBS Bank, Steve drove the innovation agenda focused on Payments (PayLah), SME (Business Class), GTS (Working Capital Advisory), AI, and Big Data, culminating in the $220+M investment of DBS in innovation projects, including DBS A*Star R&D Lab, DX transformation (dbs.com), Digital Onboarding, and DBS Digital Banking. During Steve’s tenure, DBS transformed from 3rd most innovative bank in Singapore to being awarded "Most Innovative Large Business” at ASEAN Business Awards. DBS is now a global brand recognized as the world’s leading Digital Bank and SME Bank, founded on capabilities and platforms built during his tenure.

    At AIA, Steve founded and led the Edge team, building Asia and Oceania's leading corporate Accelerator launching Hong Kong's first Unicorn, became the first Insurance company to join R3 blockchain consortium, pioneered Digital Health in Asia, and initiated the company's journey into Artificial Intelligence. Steve created Gen.Life, a Silicon Valley-based start-up in which AIA became the lead investor, which was the world’s first AI underwriting company designed to transform insurance from protection to prevention. Steve took the company from zero to USD$100M valuation in ten months.
  •  Sam Richardson
    Sam Richardson
    Executive Engagement Programs Director, Twilio
  • Sam Richardson

    Executive Engagement Programs Director, Twilio
    Sam has been helping organisations transform their customer experience for over 20 years and is a leading voice on the future of customer engagement. Working with some of the most recognisable brands in the world across all sectors, she strives to bring organisations back to the heart of what matters most - their customers.

    Sam brings her extensive experience to Twilio where she leads the Executive Engagement Program across APAC and EMEA helping connect peers and guide leaders through their digital transformation.
Venue: 1880 Hong Kong
3/F, Two Taikoo Place, 979 King's Rd, Quarry Bay, Hong Kong
Join us in Hong Kong for Transform Together. Don’t miss this chance to connect!

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Webinar: Transform Together Hong Kong by Transform Together