Chicago

Convene
333 North Green Street
Wednesday, May 15, 2024 · 2:30 p.m. CDT

Let´s Transform Together

Twilio Transform Together is our live event series focused on bringing customers, partners and business leaders together to share insights and learn about new ways to build the future of digital engagement.

We’re touching down in Chicago to focus on the power of connecting employees, data, and digital interactions to earn customer trust. Join this free event for a day filled with valuable stories and insights to guide your digital transformation journey.

Schedule

Time
Sessions
2:30 PM

Registration

Welcome to Twilio Transform Chicago – the event where we will explore building incredible brands that set the standard for delivering differentiated customer experiences. On arrival, light resfreshments will be provided.
  
3:00 - 4:00 PM

Going the distance to create a seamless travel experience

Lessons from former United Airlines CEO, Oscar Munoz
How do you earn loyalty in an industry known for its unique and intricate customer journey. Oscar Munoz, former CEO of United Airlines, knows: He led the company to new heights by building smooth, memorable travel experiences for customers. Since then, Oscar has continued to advise and support businesses on their growth journeys. Gain insights to accelerate your own journey towards deepened customer relationships.
 
4:00 - 4:45 PM

Breakout Sessions

Discover new ways of approaching and executing on your customer engagement strategies by joining one of our breakout sessions. These valuable discussions will explore:


Achieving Operational Excellence Through AI-Powered Customer Support 

Optimizing customer support interactions through data and AI is creating a win/win effect– driving cost-efficiency while increasing customer satisfaction. In this breakout, explore best-in-class examples of how companies are driving self-service, AI automation, and personalized human engagement in their interactions with customers.  


Unlocking True Omnichannel Engagement Across the Customer Journey  

There are many factors that influence the experiences customers have when interacting with companies. In this breakout, learn to meet customers where they are and measure the ROI of your omnichannel efforts - from seamless onboarding and verification, to memorable marketing messages, to effective alerts and notifications.  


How AI is critical to 1:1 customer engagement that drives real results 

AI helps marketers adapt in real time to the moment-to-moment realities of their customers. Companies that do this well see significant gains in upsell and cross sell campaign performance and optimized ad spend. Perhaps best of all, marketers can execute these AI-driven campaigns on their own, when they previously required data scientists to assist with complex data modeling. Join us to learn how today’s marketers are using AI to unlock productivity and drive efficient growth powered by customer data with AI at scale.

Please select the breakout you would like to attend during registration.
4:45 - 6:30 PM

Networking Reception

Connect, exchange ideas, and enjoy this valuable networking experience uniting Twilio customers, prospects, and partners! 


Our onsite experts are excited to meet you, discuss and aid in enhancing your customer journeys and optimizing customer communications.

 

Speakers

  •  Oscar Munoz
    Oscar Munoz
    Former CEO of United Airlines
  •  Oscar Munoz

    Oscar Munoz

    Former CEO of United Airlines
    Oscar Munoz has served as executive chairman of the board of directors of United Airlines Holdings Inc. since May 2020. He previously served as the company’s Chief Executive Officer from September 2015 until his Executive Chairman appointment. Mr. Munoz has served on the board of directors of United Airlines Holdings Inc. since 2010, and he served on the board of directors of Continental Airlines Inc. from 2004 to 2010. He currently serves on the board of directors for CBRE Group Inc. and Univision Holdings Inc., and sits as an independent trustee on Fidelity’s Equity & High Income Funds Board. Prior to United, Mr. Munoz served as President and Chief Operating Officer of CSX Corporation, a railroad and intermodal transportation services company, from February 2015 to September 2015; as Executive Vice President and Chief Operating Officer of CSX from 2012 to 2015; and as Executive Vice President and Chief Financial Officer of CSX from 2003 to 2012. He also served on the board of directors of CSX from February 2015 to September 2015.

    Prior to leading United Airlines as CEO from 2015-2020, and as Executive Chairman, Oscar Munoz held executive positions at the North American rail-based transportation supplier, CSX Corp, AT&T, U.S. West, PepsiCo and Coca Cola. He currently serves on the Board of Directors of Salesforce, CBRE, TelevisaUnivision, and Archer Aviation, is an Independent Trustee on Fidelity’s Equity & High-Income Funds Board and a member on the Pentagon’s Defense Business Board. He is also a member of the Board of Trustees at the Brookings Institution and a Trustee of the University of Southern California, where he earned his undergraduate degree in business. He also received an MBA from Pepperdine. Munoz serves as a partner at LAT VC, a purpose-driven venture capital firm on a mission to catalyze the most entrepreneurial yet undercapitalized cohort in the US by investing in businesses led by Latinos.

    As a first-generation college graduate from an immigrant family, he and his wife, Cathy, founded Pave It Forward, a foundation that raises scholarship funds for first-generation students. The first Latino to run a major US airline, Hispanic Business magazine twice named Oscar one of its ‘100 Most Influential Hispanics.
  •  Bill Higbee
    Bill Higbee
    Senior Product Marketing Manager, Messaging, Twilio
  •  Bill Higbee

    Bill Higbee

    Senior Product Marketing Manager, Messaging, Twilio
  • Philip Borden
    Philip Borden
    Principal Product Marketing Manager, Twilio
  • Philip Borden

    Philip Borden

    Principal Product Marketing Manager, Twilio
Join us at Convene 333 North Green
333 N Green St, Chicago, IL 60607
Discover new ways of approaching your customer engagement strategy at Transform Together!

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