San Francisco

Convene
100 Stockton St, San Francisco, CA 94108
Thursday, November 14, 2024 · 2:30 p.m. PST

Let´s Transform Together

Twilio Transform Together is our live event series focused on bringing customers, partners and business leaders together to share insights and learn about new ways to build the future of digital engagement. 


We’re touching down in San Francisco to focus on the power of connecting employees, data, and digital interactions to earn customer trust. Join this free event for a day filled with valuable stories and insights to guide your digital transformation journey.

Schedule

Time
Sessions
2:30 - 3:00 PM

Registration

Welcome to Twilio Transform San Francisco – the event where we will explore building incredible brands that set the standard for delivering differentiated customer experiences. On arrival, coffee and light snacks will be provided.
3:00 - 4:00 PM

Fireside Chat with Billy Beane

Better, Not More: A conversation with Billy Beane

Before every ballclub in the MLB started analyzing data to build more competitive teams, Billy Beane changed the game with a new approach to finding undervalued talent. The legendary Oakland A’s executive – whose work inspired the novel and film Moneyball – showed the world that baseball teams, like businesses, benefit greatly from data analytics. While he did “make data cool” at the turn of the century, he also made it clear that it’s not just about the data, but what you do with it. 


Join Twilio for a conversation with Beane on the power of using data to drive better business outcomes, build loyal fan bases, and knock customer engagement initiatives out of the park.


4:00 - 4:45 PM

Breakout Sessions

Discover new ways of approaching and executing on your customer engagement strategies by joining one of our breakout sessions:


What Consumers Want: Your Guide to Selecting the Right Engagement Channel 

Understanding consumer preferences is essential for businesses of all sizes. With insights from a recent study of 3,900 global consumers, we’ll share what today’s consumer prefers from brand interactions based on a comprehensive analysis. We’ll discuss specific strategies to optimize your channel selection and improve response times, ensuring your brand stands out in a competitive market. This session explores channel preferences across various demographics, regions, and use cases, shedding light on the evolving landscape of consumer behavior. From strategic channel selection to the importance of real-time responses, this session will cover actionable recommendations to enhance customer communication and drive meaningful engagement. 


How AI Agents will fundamentally change how you interact with your customers 

AI is evolving at a breakneck pace, with Meta, Google, Microsoft, and Amazon alone spending over $50 Billion in Q2 2024 on AI. AI agents are at the forefront of this revolution, poised to redefine the way we interact with technology, as well as how businesses engage with their customers. As a business leader, understanding the implications of this shift is no longer optional—it's essential for staying ahead of the curve. This session will dive into how AI agents are set to transform your customer data, unlock new possibilities for your customer engagement efforts, and reshape the customer journey itself.


Simplify Complexity: How to Scale Context-Rich Customer Engagement with IBM 

When enterprise businesses have overlapping technologies, enabling interoperability, data quality, and scalability is a challenge. Boasting over 800 product lines and a vast martech stack, IBM knows a thing or two about scale and complexity. In this fireside chat, hear from Juan Leon, Lead Architect at IBM, about how the Twilio Segment Customer Data Platform became central to IBM's data infrastructure. From context-rich customer communications to frictionless product-led journeys, learn how IBM's flexible architecture empowers its teams to innovate faster and improve conversions.

During onsite registration, you'll have the opportunity to select the roundtable you would like to participate in
4:45 - 6:30 PM

Networking Reception

Connect, exchange ideas, and enjoy this valuable networking experience uniting Twilio customers, prospects, and partners!

Our onsite experts are excited to meet you, discuss and aid in enhancing your customer journeys and optimizing customer communications.

Speakers

  •  Billy Beane
    Billy Beane
    Former Executive VP of Baseball Operations for the Oakland Athletics & Senior Advisor to owner John Fisher
  •  Billy Beane

    Billy Beane

    Former Executive VP of Baseball Operations for the Oakland Athletics & Senior Advisor to owner John Fisher
    With great insight and signature wit, Beane conveys his innovative, winning style of management and leadership, which involves identifying undervalued assets to create and sustain a competitive advantage. By striking parallels between baseball and business, Beane inspires audiences across industries (including health care, insurance, fnance, etc.) with his unforgettable winning underdog story.

    Billy Beane, now senior adviser to Oakland Athletics owner John Fisher, has molded the team into one of baseball’s most consistent winners since taking over as General Manager following the 1997 season. Eventually rising to the role of Executive Vice President of Baseball Operations, Beane shattered traditional MLB beliefs that high payrolls equated wins by implementing a data driven methodology that led the Oakland A’s, with one of the lowest payrolls, to 7 AL Western Division titles and 10 playoff appearances. That strategic methodology has come to be known as the“Moneyball” philosophy, named for the best- selling book and Oscar-nominated film chronicling Beane’s journey from General Manager to hero to celebrated management genius. Beane is a four-time Major League Baseball "Executive of the Year" award winner and was named by Forbes as one of the"100 Greatest Living Business Minds."
  •  Melanie Duzyj
    Melanie Duzyj
    Product Strategy Storyteller, Twilio
  •  Melanie Duzyj

    Melanie Duzyj

    Product Strategy Storyteller, Twilio
    Melanie Duzyj is Twilio's Product Strategy Storyteller, supporting the Chief Product Officer and broader R&D leadership within Twilio's new era of platform innovation. Melanie has spent her career specializing in enterprise transformation storytelling for data, security, and developer-focused technology companies including Splunk, GitHub, Bugcrowd, and others. An athlete herself, Melanie coaches for Girls on the Run and mountaineers around the world.
  •  Shanelle Thadani
    Shanelle Thadani
    Senior Product Marketing Manager, Twilio
  •  Shanelle Thadani

    Shanelle Thadani

    Senior Product Marketing Manager, Twilio
  •  Kat McCormick Sweeney
    Kat McCormick Sweeney
    GTM for Emerging Tech & Innovation , Twilio
  •  Kat McCormick Sweeney

    Kat McCormick Sweeney

    GTM for Emerging Tech & Innovation , Twilio
    Kat McCormick Sweeney leads business development for the ETI team. She gets pumped about solving customer problems with her team. When she’s not thinking about customer engagement (it happens), she’s exploring the outdoors with her family, reading fiction or watching Ina Garten reruns. Connect with Kat at kmsweeney [at] twilio.com.
  • Juan Leon
    Juan Leon
    Lead Architect at IBM
  • Juan Leon

    Juan Leon

    Lead Architect at IBM
  •  Sean Spediacci
    Sean Spediacci
    Senior Product Marketing Manager, Twilio
  •  Sean Spediacci

    Sean Spediacci

    Senior Product Marketing Manager, Twilio
Venue: Convene
100 Stockton St, San Francisco, CA 94108
Join us in San Francisco for Twilio's exclusive Transform Together executive event

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Webinar: Transform Together San Francisco by Transform Together