The Shard | Shangri-La
31 St Thomas Street, London
Tuesday, June 11, 2024 · 9:00 a.m. BST

Let´s Transform Together

Twilio Transform Together is our live event series focused on bringing customers, partners and business leaders together to share insights and learn about new ways to build the future of digital engagement. 

We’re gathering in London to discuss the power of the exponential age of technology and how it can accelerate trust and strengthen customer relationships. Take advantage of this opportunity to hear from industry leaders and network with your peers.


9:00 - 10:00 AM


Welcome to Twilio Transform Together London – the event where we will explore building incredible brands that set the standard for delivering differentiated customer experiences. On arrival, light refreshments will be provided.
10:00 - 11:00 AM


In a rapidly-growing digital world, how do today’s leaders navigate uncertainty and challenging decisions for their organisations, employees, customers, and society alike? 

Azeem Azhar, world-renowned entrepreneur, investor, and creator of Exponential View, a highly-regarded newsletter and podcast, joins Sam Richardson, Executive Engagement Director at Twilio, to share invaluable insights that will help you navigate and make sense of this new era and how it applies to your organisation. 

This exclusive event is your opportunity to focus on next steps to accelerate trust and strengthen customer relationships in the exponential age of technology.

11:00 AM - 12:00 PM

Roundtable Discussions

After the keynote, you’ll engage with other senior leaders in attendance for a tailored roundtable discussion exploring one of the following topics:

Narrowing the data gap

Discuss how today's digital leaders can leverage every byte of customer data for competitive advantage.

How do we solve today's CX challenges?

Discuss the challenges and opportunities for customer experience in the new technology era

What will digital engagement look like in the future?

Discuss emerging trends and themes in customer engagement and how organisations can ready themselves for the future.

The future-proof organisation

Discuss how leaders can build a clear strategy that best equips themselves and their teams for the exponential age of technology.

During registration, select the roundtable you would like to participate in
12:00 - 1:30 PM

Networking Reception

Connect, exchange ideas, and enjoy this valuable networking experience uniting Twilio customers, prospects, and partners! 

Our onsite experts are excited to meet you, discuss and aid in enhancing your customer journeys and optimising customer communications.



  •  Azeem Azhar
    Azeem Azhar
    Corporate Innovator and Serial Entrepreneur, Investor, and Award-Winning Author
  •  Azeem Azhar

    Azeem Azhar

    Corporate Innovator and Serial Entrepreneur, Investor, and Award-Winning Author
    Understanding the impacts of emerging technologies on business and society isn’t just about becoming familiar with the latest gadgets or AI software. In the 21st century, says Azeem Azhar, prize-winning technology analyst and founder of the popular Exponential View newsletter and podcast, it’s critical that leaders anticipate how technology on the fringes will change the world in the not-too-distant future.

    A former corporate executive and a top advisor to business, government and societal leaders, Azhar possesses unmatched expertise on exponential technologies – including AI, computing, climate tech and synthetic biology – that are leading the transformation of the world economy, business and society over the next 20-30 years. Having been involved in emerging technologies as a researcher, investor and regulator since the early 1990s, his instant bestseller, “The Exponential Age: How Accelerating Technology is Transforming Business, Politics and Society” (Diversion Books, 2021), lays out a framework for thinking about a future that business and government leaders have no choice but to embrace as they plan forward. Highly praised by executives at Spotify, LinkedIn and Accenture, as well as by economists and academics alike, “The Exponential Age” was named to best-of lists for 2021 by the Financial Times, London Times, MIT Technology Review and Harvard Business Review. Previously Azeem has been a senior advisor on AI and advanced technologies at Accenture and McKinsey & Co, an advisor on climate technologies to PwC, as well as a venture capitalist. Azeem has been named as Co-Chair of the Global Futures Council on Complex Risks for the World Economic Forum.

    “We’re in the midst of a rapid and radical societal shift that’s being driven by a series of exponential technologies transforming how we live and interact with each other and the world around us,” explains Azhar, who was named to the Thinkers50 Radar Class of 2022. “They are taking off at the same time, launching us into a whole new world that will challenge the economic and social fabric of business and society in chaotic ways, including how we work and learn.”
  •  Sam Richardson
    Sam Richardson
    Twilio Director, Executive Engagement Programs
  • Sam Richardson

    Twilio Director, Executive Engagement Programs
    Sam has been helping organisations transform their customer experience for over 20 years and is a leading voice on the future of customer engagement. Working with some of the most recognisable brands in the world across all sectors, she strives to bring organisations back to the heart of what matters most - their customers.

    Sam brings her extensive experience to Twilio where she leads the Executive Engagement Program across APAC and EMEA helping connect peers and guide leaders through their digital transformation.
The Shard | Shangri-La
31 St Thomas Street, London
Join us at the Shangri-La in London for Twilio's exclusive Transform Together event

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