London

Stamford Bridge Stadium
Fulham Rd, London SW6 1HS, UK
Wednesday, June 11, 2025 · 10:00 a.m. BST

Let's Transform Together!

Transform Together is Twilio's live event roadshow that brings together innovative brands, invaluable partners, Twilio customers and industry leaders to explore and discuss the latest innovations in customer engagement. Join us in London and learn more about the future of personalised experiences and how to make customer interactions smarter from the experts. 

Schedule

Time
Sessions
10:00 - 10:30 a.m.

Registration

What to expect when you arrive

Transform Together London is an incredible opportunity for brands and organisations looking to drive better outcomes from their customer engagement strategies. Arrive early to take advantage of additional networking with our experts over coffee and a light breakfast before taking your seat for our keynote speaker.

10:30 AM - 11:00 a.m.

The Future of Customer Engagement

Featuring Customer Spotlight with Twilio CEO

Twilio CEO Khozema Shipchandler will kick off our day by sharing Twilio’s mission and what the future looks like for customer engagement powered by Twilio. As part of this session, he will welcome a special customer to speak about their customer engagement goals and outcomes.

11:00 - 12:30 p.m.

Keynote: Communications at speed with Ruth Buscombe-Divey

Beyond the Finish Line: Global Fan Engagement and Data-Driven Wins

Twilio CMO Chris Koehler joins F1 Race Strategist and broadcaster Ruth Buscombe-Divey for a fireside chat on the global reach of Formula 1 and the power of data-driven decision-making. We'll also discuss the crucial role of accessing real-time data for in-the-moment strategic calls, and the challenges of identifying knowledge gaps to gain a more complete picture, both on the track and in understanding your audience.

12:30 - 2:00 p.m.

Networking Reception

Connect and continue to level up with Twilio

After the main sessions, join us for a time to meet with peers, session leaders, and Twilio champion users to exchange ideas and learn more. Our onsite experts can’t wait to chat with you, give you a peek at Twilio in action, and answer any questions to help you along the way.

Speakers

  •  Khozema Shipchandler
    Khozema Shipchandler
    CEO of Twilio
  •  Khozema Shipchandler

    Khozema Shipchandler

    CEO of Twilio
    Khozema Shipchandler is the CEO of Twilio. Shipchandler has over 25 years of experience
    growing businesses and driving financial performance across global, public
    organizations. Prior to his appointment as CEO, Khozema Shipchandler served in several
    other executive roles at Twilio including President of Twilio Communications, Chief
    Operating Officer and Chief Financial Officer. Prior to Twilio, Khozema spent over two
    decades at GE where he drove operating excellence in GE’s high tech aviation division,
    plus accelerated growth in the Middle East region. He earned his bachelor’s degree from
    Indiana University Bloomington. Khozema also serves on the boards of Twilio,
    Smartsheet and Ethos.
  •  Ruth Buscombe-Divey
    Ruth Buscombe-Divey
    Race Strategist in F1, Engineer, Strategist, F1 Analyst & Presenter, FIA Girls on Track Ambassador
  •  Ruth Buscombe-Divey

    Ruth Buscombe-Divey

    Race Strategist in F1, Engineer, Strategist, F1 Analyst & Presenter, FIA Girls on Track Ambassador
    Ruth Buscombe-Divey is one of Formula 1’s most highly respected race strategists, now working for the Formula 1 Group following a career spent supporting some of the sport’s best known drivers and teams. Her expertise lies in data analysis and race strategy management, critical capabilities for teams competing in this complex, data-driven sport.

    A first-class honours graduate of the University of Cambridge Department of Engineering Ruth began working in Formula 1 with the world famous Scuderia Ferrari at its Maranello headquarters in 2012. This followed the completion of her Masters Thesis with the FIA, the sports governing body, on the Drag Reduction System (DRS). This was later introduced to help improve overtaking opportunities in the sport.

    Ruth worked at Ferrari as a Simulations Engineer and later a Race Strategist. Managing strategy from the team’s remote strategy room back at headquarters in Italy, she worked as the car-based strategist for drivers including Formula 1 World Champions Kimi Raikkonen, Fernando Alonso and Sebastian Vettel.

    Ruth played a key role in the race winning tactics which secured Sebastian Vettel’s first win with Ferrari in the 2015 Malaysia Grand Prix. Ruth later moved to the American Haas F1 Team in November 2015 as the team’s trackside strategy engineer and kickstarted their journey in F1 with a double points finish in the first two races of the season. She subsequently moved to Sauber, helping the Swiss team to finish ahead of rival Manor Racing in the 2016 Constructors' Championship.

    Ruth spent eight seasons at the famous Hinwil-based squad as Head of Race Strategy between 2016 and 2023. She worked with current Ferrari driver Charles Leclerc during his debut season in Formula 1 in 2018 and helped the team to secure a decade best sixth place in the Formula 1 World Championship for Constructors in 2022 before leaving Sauber at the end of 2023.

    Ruth now works as an Analyst, Strategist, Presenter and Commentator for Formula 1 and F1 TV, bringing insight into race-defining strategic decisions to viewers across the world. In this role she also speaks at corporate events within Formula 1, explaining the intricacies of race strategy and data-driven decision making.

    As one of Formula 1’s most successful female engineering leaders Ruth is an advocate for women in STEM and Engineering - having been an ambassador for Susie Wolff’s Dare to be Different, now the FIA Girls on Track initiative, since 2016.
  • Chris Koehler
    Chris Koehler
    Chief Marketing Officer at Twilio
  • Chris Koehler

    Chris Koehler

    Chief Marketing Officer at Twilio
    Chris Koehler is Chief Marketing Officer at Twilio. He is responsible for the company's global marketing strategy. Previously, Chris was the CMO of Box, Inc. Prior to Box, Chris spent more than 25+ years leading Marketing, Customer Success, Solution Consulting, Demand Generation and Enablement teams at Adobe Systems, E*TRADE Financial, SunTrust Bank, and Claritas.



    He holds a B.S. in Marketing from George Mason University, an MBA from Georgia State University, and was a graduate of the Harvard Business Analytics Executive Education Program.
Venue:
Stamford Bridge Stadium, Fulham Rd, London SW6 1HS, UK
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