Building a human-centric future with AI

October 18, 2023 at 12:00 PM

Building a human-centric future with AI

It's no secret that recent advancements in AI technologies have generated significant interest from businesses, and there seems to be no industry or sector that won't be impacted by it. At Twilio, we believe this next generation of data-powered AI tools will unlock new possibilities for how companies engage with and serve their customers and empower employees at scale. But in order to avoid a robotic and sterile feeling experience, it's important to proceed with a thoughtful and human-centric approach to how we deploy these new technologies. Join us for a conversation between Christy Lake, Twilio’s Chief People Officer, and Dr. Fei Fei Li, professor and co-director of the Stanford Institute for Human-centered Artificial Intelligence (HAI), acclaimed computer scientist, and pioneer of computer vision as they explore this topic and discuss the many ways AI will impact humans’ lives, work, and environments. Dr. Fei Fei Li will share her insights and learnings from a career of investigating the human impacts of AI and what that means for businesses’ use of AI-powered customer engagement.
You will walk away with:
  • How we got to this moment in AI and why it matters for organizations
  • What it means to build human-centered AI interactions with customers
  • How AI will impact the employee experience
  • Dr. Fei Fei Li
    Professor and co-director of the Stanford Institute for Human-centered AI
  •  Dr. Fei Fei Li

    Dr. Fei Fei Li

    Professor and co-director of the Stanford Institute for Human-centered AI

    Wired Magazine called Dr. Fei-Fei Li, “one of a tiny group of scientists—a
    group perhaps small enough to ft around a kitchen table — who are
    responsible for AI’s recent remarkable advances.”
    Artifcial Intelligence Expert Dr. Fei-Fei Li is the inaugural Sequoia Professor

    in the Computer Science Department at Stanford University and Co-
    Director of Stanford’s Human-Centered AI Institute. Dr. Li is the inventor of

    ImageNet and the ImageNet Challenge, a critical large- scale dataset and
    benchmarking efort that has contributed to the latest developments in
    deep learning and AI. In addition to her technical contributions, she is a
    national leading voice for advocating diversity in STEM and AI. She is the
    founder and chairperson of the board of the nonproft AI4ALL, aimed at
    increasing inclusion and diversity in AI education.
    Li, who joined Stanford University's faculty in 2009, served as the Director of
    Stanford’s AI Lab from 2013 to 2018. And during her sabbatical from
    Stanford from January 2017 to September 2018, she was Vice President at
    Google and served as Chief Scientist of AI/ML at Google Cloud.
    Dr. Li has been working with policymakers nationally and locally to ensure
    the responsible use of technologies, including a congressional testimony on
    the responsibility of AI in 2018, her service as a member of the California
    Future of Work Commission for the Governor of California in 2019 - 2020,
    and a member of the National Artifcial Intelligence Research Resource Task
    Force (NAIRR) for the White House Ofce of Science and Technology Policy
    (OSTP) and the National Science Foundation (NSF) in 2021-2022.

    Her memoir The Worlds I See will be published in November 2023 and tells her story of a girl coming of age as an immigrant in America who fnds her
    calling as a scientist at the forefront of the AI Revolution.
    More About Dr. Fei-Fei Li
    Dr. Fei- Fei Li’s current research interests include cognitively inspired AI,
    machine learning, deep learning, computer vision, and AI+healthcare,
    especially ambient intelligent systems for healthcare delivery. In the past,
    she has also worked on cognitive and computational neuroscience. Dr. Li
    has published more than 200 scientifc articles in top- tier journals and
    conferences, including Nature, PNAS, Journal of Neuroscience, CVPR, ICCV,
    NIPS, ECCV, ICRA, IROS, RSS, IJCV, IEEE- PAMI, New England Journal of
    Medicine, Nature Digital Medicine, etc.
    Dr. Li is an elected Member of the National Academy of Engineering (NAE),
    the National Academy of Medicine (NAM), and the American Academy of
    Arts and Sciences (AAAS). She is also a Fellow of ACM, a member of the
    Council on Foreign Relations (CFR), a recipient of the 2022 IEEE PAMI
    Thomas Huang Memorial Prize, the 2019 IEEE PAMI Longuet-Higgins Prize,
    the 2019 National Geographic Society Further Award, the 2017 Athena
    Award for Academic Leadership, IAPR 2016 J.K. Aggarwal Prize, the 2016
    IEEE PAMI Mark Everingham Award, the 2016 nVidia Pioneer in AI Award,
    2014 IBM Faculty Fellow Award, 2011 Alfred Sloan Faculty Award, 2012
    Yahoo Labs FREP award, 2009 NSF CAREER award, the 2006 Microsoft
    Research New Faculty Fellowship, among others. Dr. Li is a keynote speaker
    at many academic or infuential conferences, including the World Economics
    Forum (Davos), the Grace Hopper Conference 2017, and the TED2015 main
    conference. Work from Dr. Li's lab has been featured in a variety of
    magazines and newspapers, including the New York Times, Wall Street
    Journal, Fortune Magazine, Science, Wired Magazine, MIT Technology
    Review, Financial Times, and more. She was selected as a 2017 Women in
    Tech by the ELLE Magazine, a 2017 Awesome Women Award by Good
    Housekeeping, a Global Thinker of 2015 by Foreign Policy, and one of the
    “Great Immigrants: The Pride of America” in 2016 by the Carnegie
    Foundation; past winners include Albert Einstein, Yoyo Ma, Sergey Brin, et al.
    Dr. Fei-Fei Li obtained her B.A. degree in physics from Princeton in 1999 with
    High Honors and her Ph.D. degree in electrical engineering from California
    Institute of Technology (Caltech) in 2005. She also holds a Doctorate Degree
    (Honorary) from Harvey Mudd College. Dr. Li joined Stanford in 2009 as an
    assistant professor. Prior to that, she was on faculty at Princeton University
    (2007-2009) and the University of Illinois Urbana-Champaign (2005-2006).
  • Christy Lake
    Chief People Officer, Twilio
  •  Christy Lake

    Christy Lake

    Chief People Officer, Twilio
    Christy is Chief People Officer at Twilio where she leads the company's global People team. She is responsible for driving the talent development and acquisition strategy, and building infrastructure to support a thriving culture of belonging, diversity and inclusion across the company. Previously, Christy was Senior Vice President and Chief People Officer at Box, which she joined with 20 years of experience in culture development, talent strategy and learning and development. Prior to Box, she held human resources leadership positions at Medallia, HP Software and The Home Depot. Christy holds a Bachelor of Arts in Political Science from the University of Connecticut.
Breakout Session

Unlock Data Driven Customer Engagement in the AI Era

It’s undisputed that a wave of AI innovations is about to revolutionize customer engagement. Business visionaries are preaching about the coming AI era, but is your business AI ready? And, what does AI ready even mean? Join this session to learn what it takes to be AI ready and how creating a modern customer data foundation—and the Twilio Segment unified customer profile—can accelerate AI initiatives and make your AI more precise, intelligent, and impactful with trusted customer data.
  • Steven Schuler
    Director of Product Marketing Enterprise
    Twilio Segment
  • Steven Schuler

    Steven Schuler

    Director of Product Marketing Enterprise , Twilio Segment
    Steven Schuler is a Director of Product Marketing at Twilio Segment. Prior to joining Segment Steve worked in product marketing leadership roles at top SaaS companies including Intercom and Optimizely. He is an avid runner, hiker and cyclist.
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Webinar: Building a human-centric future with AI by Transform Together