Building a human-centric future with AI
It's no secret that recent advancements in AI technologies have generated significant interest from businesses, and there seems to be no industry or sector that won't be impacted by it. At Twilio, we believe this next generation of data-powered AI tools will unlock new possibilities for how companies engage with and serve their customers and empower employees at scale. But in order to avoid a robotic and sterile feeling experience, it's important to proceed with a thoughtful and human-centric approach to how we deploy these new technologies. Join us for a conversation between Christy Lake, Twilio’s Chief People Officer, and Dr. Fei Fei Li, professor and co-director of the Stanford Institute for Human-centered Artificial Intelligence (HAI), acclaimed computer scientist, and pioneer of computer vision as they explore this topic and discuss the many ways AI will impact humans’ lives, work, and environments. Dr. Fei Fei Li will share her insights and learnings from a career of investigating the human impacts of AI and what that means for businesses’ use of AI-powered customer engagement.
You will walk away with:
How we got to this moment in AI and why it matters for organizations
What it means to build human-centered AI interactions with customers
How AI will impact the employee experience