Digital Innovation Game Changers: Lessons from the NFL

• The nuances of digital innovation and propelling a brand in today's digital-first era
• The dynamics of team leadership in transformative initiatives
• The art of translating tech speak into tangible business impact

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  Khozema Shipchandler

  President of Twilio Communications

Khozema Shipchandler
President of Twilio Communications
As President of Twilio Communications, Khozema is responsible for driving efficiency and innovation across the Twilio Communications business to deliver the streamlined experiences that delight hundreds of thousands of businesses across the globe. He brings over 25 years of business experience, most recently serving as Twilio’s Chief Operating Officer & before that as Twilio’s Chief Financial Officer. He previously served in a variety of financial roles at GE, across the Industrial Internet, Aviation and Corporate Audit, in the US, Dubai and Singapore. Khozema earned his bachelor’s degree from Indiana University Bloomington and completed graduate coursework at The University of Chicago Booth School of Business. He enjoys sports, the great outdoors & reading. He & his family live in Lafayette, CA.
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  Michelle McKenna

  Investment Banker, Author, and former NFL CIO

Michelle McKenna
Investment Banker, Author, and former NFL CIO
Michelle spent over two decades as a senior leader within Disney, Universal Studios, and the NFL leveraging technology to improve the human experience. Michelle brings her technical expertise and leadership acumen to C-Suite executives as they consider how to tackle their toughest challenges. She is a senior advisor and partner at Evercore in technology, media, sports and entertainment M&A banking.

As CIO of the NFL for 10 Seasons, Michelle was responsible for the NFL’s technology strategy and management of the league’s technology activities, including all in-game technology (statistics, sports betting feeds, replay, communications systems), the in-stadium fan experience, and reaching new fans through data and digital marketing. Implemented The League’s cyber security program, established data science foundation, led the 2020 Virtual Draft and The League’s technology response for tracing and testing of COVID19. Executive Sponsor of NFL’s Women’s Interactive Group. Partnered with NFL Sponsorships to bring in a new era of technology partnerships/sponsorships, and drove the league’s digital transformation. www.mckennacollaborative.com

Michelle is an experienced Board Director, her strong technology, operations, marketing, and financial background make her both a strategic and operationally insightful member of the boards on which she serves. She is a Partner and Sr. Advisor at Evercore, a wall street investment banking firm. She is on the public board of World Wrestling Entertainment (WWE) where she is member of the audit committee and was a member of Ring Central’s (RNG) until this past January - where she was a board member since 2015 and served and led various committees. She has served on the public boards of QUOT, SCOR, and NSP. She is an advisor on the National Advisory Board for Advent Health, and board member on the Nicklaus Children’s Hospital Foundation.

Ms. McKenna joined the NFL from Constellation Energy in Baltimore, Maryland where she was the Chief Information Officer. At Constellation, she led the acquisition of competitive energy businesses and the ultimate merger with Exelon. In this capacity, she served as a board advisor and worked closely with the Chairman and CEO.

She has extensive experience in the media and entertainment industry as Senior Vice President and Chief Information Officer at Universal Orlando Resort. In this role, she was responsible for the innovation, oversight and leadership of technology at Universal Orlando Resort, including the launch of The Wizarding World of Harry Potter which included building an entire new theme park and renovation of the reservation, booking, and POS systems across the entire resort.

Ms. McKenna was also Senior Vice President, CRM & Chief Information Officer at Centex Destination Properties. She had a 13-year career with The Walt Disney Company in a variety of executive positions in Resort Development, Finance, Marketing, Operations and Technology. As Vice President, Information Technology, McKenna led the company’s largest ever technology investment – Destination Disney, a multi-year company strategic initiative to transform the company’s marketing, sales, on-line, and customer relationship management processes. Prior to Disney, Ms. McKenna held positions at MetLife and Pricewaterhouse Coopers as controller and CPA respectively.