Chicago

Tuesday, April 8, 2025 · 2:00 p.m. EDT
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Let´s Transform Together

Transform Together is Twilio's live event series that brings customers, partners, and business leaders together to learn how to better engage customers. We’re heading to Chicago to discuss how to make customer interactions smarter and more secure—any way, anywhere. Join this free event and get inspired. It’s never been easier to deliver personalized engagement!

Schedule

Time
Sessions
2:30 - 3:00 PM

Registration

What to expect when you arrive

Transform Together Chicago is an incredible opportunity for brands looking to drive better outcomes from their customer engagement strategies. Arrive early to snag a great seat—and take advantage of coffee and light snacks offered to help get your brain in gear.

3:00 - 4:00 PM

Fireside Chat with Christina Tosi

The Recipe for Brand Loyalty: Insights on Building Memorable Customer Interactions

Join us for an engaging fireside chat with Christina Tosi, the visionary chef and founder of Milk Bar, as she shares her expertise in brand building and crafting unforgettable customer experiences.

With a focus on understanding customers and personalizing interactions, Christina will delve into how exceptional hospitality and customer engagement go hand in hand to create customer loyalty.

4:00 - 4:45 PM

Breakout Sessions

After the keynote, you will have the opportunity to join one of the following breakout sessions.

Every Interaction with Your Brand is a Moment that Matters
Key learnings to include:

  • Overcoming quality, privacy, and scale challenges while delivering best-in-class customer engagement
  • Enhancing digital interactions with branded channels and contextual data
  • Adopting AI features in customer engagement to increase efficiency and improve customer experience
  • Building amazing digital interactions with Twilio’s Communication Platform


Everything is Better with (Customer) Data

Key learnings to include:

  • Bringing customer data together with AI to build a dynamic understanding of your customers
  • Creating consistency across all customer touchpoints through a unified customer profile
  • Adopting AI features to automate business processes and customer engagement
  • Deepening your knowledge of customers with Twilio’s Customer Data Platform

During registration, select the roundtable you would like to participate in

4:45 - 6:30 PM

Networking Reception

After the keynote and breakout sessions, stick around awhile! Meet with peers, session leaders, and Twilio champion users to exchange ideas and learn more.

Don’t miss this chance to connect

Our onsite experts can’t wait to chat with you, give you a peek at Twilio in action, and answer any questions to help you along the way.

Speakers

  • Christina Tosi
    Christina Tosi
    Owner of Milk Bar and two-time James Beard Award–winning chef
    • Christina Tosi

    Christina Tosi

    Owner of Milk Bar and two-time James Beard Award–winning chef
    Christina Tosi is the two-time James Beard Award–winning chef and owner of Milk Bar, with locations in New York City, Washington, D.C., Boston, Las Vegas, and Los Angeles. She is also the host of the Netflix series Bake Squad. She was a judge on Fox’s MasterChef Junior series and was featured on the hit Netflix docuseries Chef’s Table: Pastry. She is the author of Momofuku Milk Bar, Milk Bar Life, All About Cake, and Milk Bar: Kids Only.
  • Adam Morgan
    Adam Morgan
    VP of Brand, Twilio
    • Adam Morgan

    Adam Morgan

    VP of Brand, Twilio
    Adam Morgan is an Executive Brand and Creative Leader with experience in creativity, strategy, and storytelling for 29 years. In 2020, AdWeek named him one of the “Creative 100”—the top inspiring creative minds in marketing, media, and culture—in the world. He’s the author of the book, “Sorry Spock, Emotion Drives Business,” that proves the value of creativity and design with hard science. He’s a keynote speaker at conferences and events on the topics of creative leadership and content creation. And the host of the video podcast, Real Creative Leadership, that offers inspiration and guidance on the day-to-day job of being a creative leader.

    Currently he is the VP of Brand at Twilio—leading brand strategy, content creation, creative and design systems, and leading our website Twilio.com. Before Twilio he was a Senior Director of Brand + Creative at Splunk/Cisco and an Executive Creative Director at Adobe. Before his time in-house at tech brands, he was an ECD and CD at several international ad agencies, delivering award-winning advertising and campaigns. He was named a 40 under 40 business leader by Utah Business Magazine, and Utah Ad Professional of the Year in 2014. And he’s one of the few creative leaders to have a master’s degree in marketing strategy from Northwestern.

    To read one of his articles on data-driven creativity, you can visit his magazine “The Creative Machine” on Medium. Or learn more about his book and speaking topics at adamWmorgan.com.
  • Steven Schuler
    Steven Schuler
    Senior Director of Product Marketing, Twilio Segment
    • Steven Schuler

    Steven Schuler

    Senior Director of Product Marketing, Twilio Segment
    Steven Schuler is a Director of Product Marketing at Twilio Segment. Prior to joining Segment Steve worked in product marketing leadership roles at top SaaS companies including Intercom and Optimizely. He is an avid runner, hiker and cyclist.
  • Dave Esber
    Dave Esber
    Senior Director, Product Marketing
    • Dave Esber

    Dave Esber

    Senior Director, Product Marketing
    Dave Esber leads communications platform product marketing at Twilio, where he focuses on opportunities for developers and enterprises use digital customer engagement to drive business outcomes. Since joining Twilio in 2017, Dave has focused on evangelizing customer successes and educating businesses on the value of multichannel communications.
Venue: Convene 311 W Monroe
311 W Monroe St, Chicago, IL 60606
Join us in Chicago for Transform Together. Don’t miss this chance to connect!
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Start your transformation now

Webinar: Transform Together Chicago by Transform Together