Will Guidara, acclaimed restaurateur behind Eleven Madison Park and Christina Tosi, chef and founder of Milk Bar, have spent the bulk of their careers building incredible brands that set the standard for delivering differentiated customer experiences. They are experts on getting to know the people they serve and using those insights to craft unforgettable experiences across the variety of contexts where they interact with customers. Will and Christina will share their insights with us and describe what it takes to build memorable and lasting connections with customers.
Ivy Grant is Vice President of Strategy & Operations at Twilio where she leads strategic planning, M&A Integration and is responsible for driving transformational initiatives that enable the company to continuously improve its operations.
Prior to Twilio, Ivy’s career has balanced senior roles in strategy consulting at McKinsey & Company, Edelman and PwC with customer-centric operational roles at Walmart, Polo Ralph Lauren and tech startup Eversight Labs. She loves solo international travel (pre-COVID), hugging exotic animals and boxing. Ivy has an MBA from NYU’s Stern School of Business and a BS in Applied Economics from Cornell University.
Will Guidara is the co-owner of Make It Nice, a hospitality group that currently includes Eleven Madison Park, the NoMad restaurants, and Made Nice.
A native of Sleepy Hollow, New York, Will has been immersed in the restaurant industry since the age of thirteen. A graduate of the School of Hotel Administration at Cornell University, Will began his dining room training at Spago Beverly Hills and attended culinary school in the north of Spain. He then went on to various roles throughout Union Square Hospitality Group, and from 2006, to 2012 acted as general manager of Eleven Madison Park. He is also the co-founder of the Welcome Conference, an annual hospitality-driven event held in Manhattan that brings together the best minds from the world of hospitality for a day-long discussion.
In 2011, Humm and Guidara purchased Eleven Madison Park, and under their leadership, the restaurant has received numerous accolades, including four stars from the New York Times, three Michelin stars, and in 2017 was given the highest ranking on the list of the World’s 50 Best Restaurants. EMP has also received seven James Beard Foundation awards, including Outstanding Service and Outstanding Restaurant in America.
In early 2012, Will went on to open the food and beverage spaces at The NoMad Hotel with Daniel Humm. At The NoMad New York, they have received a three-star review from The New York Times, one Michelin star, and a James Beard Foundation award. In 2014, the duo opened The NoMad Bar, which has earned a top spot on the World’s Best Bar list. In 2017, they opened Made Nice, a counter-service restaurant located in the NoMad neighborhood.
Will and Daniel have co-authored four cookbooks together: Eleven Madison Park: The Cookbook, I Love New York: Ingredients and Recipes, The NoMad Cookbook, and Eleven Madison Park: The Next Chapter.
Owner of Milk Bar and two-time James Beard Award–winning chef
Christina Tosi is the two-time James Beard Award–winning chef and owner of Milk Bar, with locations in New York City, Washington, D.C., Boston, Las Vegas, and Los Angeles. She is also the host of the Netflix series Bake Squad. She was a judge on Fox’s MasterChef Junior series and was featured on the hit Netflix docuseries Chef’s Table: Pastry. She is the author of Momofuku Milk Bar, Milk Bar Life, All About Cake, and Milk Bar: Kids Only.
Breakout Session
Unlock Data Driven Customer Engagement in the AI Era
It’s undisputed that a wave of AI innovations is about to revolutionize customer engagement. Business visionaries are preaching about the coming AI era, but is your business AI ready? And, what does AI ready even mean?
Join this session to learn what it takes to be AI ready and how creating a modern customer data foundation—and the Twilio Segment unified customer profile—can accelerate AI initiatives and make your AI more precise, intelligent, and impactful with trusted customer data.
Director of Product Marketing Enterprise , Twilio Segment
Steven Schuler is a Director of Product Marketing at Twilio Segment. Prior to joining Segment Steve worked in product marketing leadership roles at top SaaS companies including Intercom and Optimizely. He is an avid runner, hiker and cyclist.
Save your seat to join the conversation on building unforgettable experiences for customers!
