Lessons from former United Airlines CEO, Oscar Munoz

August 28, 2024 at 09:00 AM
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Keynote

Going the distance to create a seamless travel experience: Lessons from former United Airlines CEO, Oscar Munoz

How do you earn customer loyalty in an industry known for ups and downs?


Oscar Munoz, former CEO of United Airlines, knows: He led the company to new heights by building smooth, memorable travel experiences for customers. Since then, Oscar has continued to help businesses achieve sustainable growth. Accelerate your own journey with rich insights on the power of connecting data and digital interactions.

You will walk away with an understanding of how to:
  • Optimize customer support with data and AI
  • Balance innovation against security and compliance
  • Meet the engagement needs of today’s customers
Speakers
  • Oscar Munoz
    Former CEO of United Airlines
    • Oscar Munoz

    Oscar Munoz

    Former CEO of United Airlines
    Oscar Munoz has served as executive chairman of the board of directors of United Airlines Holdings Inc. since May 2020. He previously served as the company’s Chief Executive Officer from September 2015 until his Executive Chairman appointment. Mr. Munoz has served on the board of directors of United Airlines Holdings Inc. since 2010, and he served on the board of directors of Continental Airlines Inc. from 2004 to 2010. He currently serves on the board of directors for CBRE Group Inc. and Univision Holdings Inc., and sits as an independent trustee on Fidelity’s Equity & High Income Funds Board. Prior to United, Mr. Munoz served as President and Chief Operating Officer of CSX Corporation, a railroad and intermodal transportation services company, from February 2015 to September 2015; as Executive Vice President and Chief Operating Officer of CSX from 2012 to 2015; and as Executive Vice President and Chief Financial Officer of CSX from 2003 to 2012. He also served on the board of directors of CSX from February 2015 to September 2015.

    Prior to leading United Airlines as CEO from 2015-2020, and as Executive Chairman, Oscar Munoz held executive positions at the North American rail-based transportation supplier, CSX Corp, AT&T, U.S. West, PepsiCo and Coca Cola. He currently serves on the Board of Directors of Salesforce, CBRE, TelevisaUnivision, and Archer Aviation, is an Independent Trustee on Fidelity’s Equity & High-Income Funds Board and a member on the Pentagon’s Defense Business Board. He is also a member of the Board of Trustees at the Brookings Institution and a Trustee of the University of Southern California, where he earned his undergraduate degree in business. He also received an MBA from Pepperdine. Munoz serves as a partner at LAT VC, a purpose-driven venture capital firm on a mission to catalyze the most entrepreneurial yet undercapitalized cohort in the US by investing in businesses led by Latinos.

    As a first-generation college graduate from an immigrant family, he and his wife, Cathy, founded Pave It Forward, a foundation that raises scholarship funds for first-generation students. The first Latino to run a major US airline, Hispanic Business magazine twice named Oscar one of its ‘100 Most Influential Hispanics.
  • Jeff Immelt
    • Jeff Immelt

    Jeff Immelt

Breakout Session

Revolutionizing Client Engagement in Financial Services with Hearsay and Twilio

Join us for a comprehensive Q&A session to explore how Hearsay and Twilio are transforming client engagement in the financial services industry. Don’t miss this opportunity to learn how Hearsay and Twilio are empowering financial professionals to excel in a digital-first world.
In this session, we will cover:
  • Hearsay + Twilio: Learn about Hearsay's mission to enable compliant personal digital engagement for financial professionals and how their partnership with Twilio helps businesses leverage social, text, voice, websites, and workflow automation to create seamless, compliant experiences. Hear real-world examples of how leading firms drive ROI and results through compliant digital engagement.
  • Future Innovations: Get insights into exciting upcoming developments, and discover how they will help financial professionals build deeper, more personalized client relationships while ensuring compliance and security.
Speaker
Breakout Session

Empowering the Future of Customer Experience with Airship and Twilio

Join us for an insightful Q&A where we delve into how Airship and Twilio are revolutionizing customer experience (CX). Don’t miss this opportunity to gain valuable insights and practical strategies to elevate your customer experience.
In this session, we will discuss:
  • Airship + Twilio: Learn about Airship's mission and discover how Airship and Twilio are helping businesses anticipate changes in customer behavior, emerging channels, and technological advancements to plan for the future of CX. Hear real-world examples of how top brands leverage Airship and Twilio to create seamless, personalized experiences across channels such as email, SMS, mobile wallets, notifications, and web and app experiences using real-time data integration with Twilio Segment.
  • Innovative Solutions and Best Practices: Learn about upcoming innovations in the Airship and Twilio partnership, including seamless user registration, lead-to-activation processes, and enhancing customer interactions through WhatsApp and mobile wallets.
Speakers
  • Brandon O'Halloran
    RVP of Partnerships, Americas
    Airship
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Webinar: Lessons from former United Airlines CEO, Oscar Munoz by Transform Together